Frequently Asked Questions

While we haven’t yet solved the mysteries of the universe,
we do have answers to some of our most commonly asked questions.

Jump to Topic:

General | Booking, Checkout & Payment | Memberships | Referral Program
Sauna | Cold Plunge | PEMF Mat | Halotherapy | Red Light Therapy
Renting Space at Twin Wolves | Join as a Practitioner

General

  • Yep, plenty of free parking is available around our building.

  • Please arrive 10 minutes before your appointment time so that you have some time to change and get situated. The time you choose at your booking is the appointment start time.

  • Yep! You can rinse off in our beautiful showers and we provide fresh towels for your convenience. Please bring your own soap if needed.

  • Absolutely! We have two goats who live in our backyard green space, Chestnut (mom) and Hazelnut (her daughter). Our goats love visitors, but we kindly ask that you please DO NOT feed them without permission from Cait (some things can be poisonous to goats). Please also DO NOT TOUCH THE ELECTRIC FENCE, which protects our goats from predators. If you’re careful of the fence, you can pat them on their forehead, which they love. If you visit at a time when you don’t see the goats, they’re likely back home at Cait’s off-grid cabin.

  • When you visit Twin Wolves you’ll likely be greeted by our very friendly dog named Pinto Bean. She loves visitors and being patted but sometimes takes a bit to warm up to you.

Booking, Checkout & Payment

  • To Book Online:

    Simply click on one of the booking options below. To book an appointment online you’ll need to create an account with Mindbody (our scheduling software), after which you’ll be prompted to sign a quick waiver form. In addition to the convenience of 24/7 scheduling, booking an appointment through Mindbody also saves your information to make scheduling future appointments a breeze. Note: Confidentiality is very important to us. Information you share through Mindbody will never be shared or sold with third parties, nor will you receive unnecessary emails (we hate spam too!).

    Feeling More Old School?

    We’d be happy to book your appointment for you over the phone or by email. Drop us a line and we’ll get you scheduled:

    Call or Text: (518) 596-7057
    Email: hi@twinwolvesheal.com

  • Appointments with our lovely team of practitioners are booked by contacting them directly. Each practitioner’s contact information can be found on our practitioners web page.

    Practitioners rent space from Twin Wolves and operate as a separate, but collaborative, business within our space.

  • Feel free to drop by on your own time, we love visitors! If a time slot is available when you arrive, you’re welcome to use any of our core services without an appointment (sauna, cold plunge, PEMF mat, halotherapy, and red light therapy). Please be aware that we cannot guarantee immediate availability of services for walk-ins, but you’re welcome to use our lovely lounge area or hang out in our backyard herb garden (with our adorable goats!) while you wait.

    NOTE: As of now, you must schedule an appointment with one of our practitioners directly if you’re interested in their services. Practitioners rent space from Twin Wolves and operate as a separate, but collaborative, business within our space.

  • If you need to cancel or reschedule an appointment, please be respectful and provide us with at least 24 hours notice. Cancellations made within 24 hours of your appointment time will not be refunded. Reschedules made within 24 hours of your appointment time will be permitted on a case-by-case basis. By default, sessions cancelled with more than 24 hours until your appointment time remain in your Mindbody account as a “pass" usable for up to 1 year– if you’d like a refund instead please let us know.

  • All 10-packs expire six months from the date of purchase.

Sauna

  • You’re welcome to wear as little clothing as you like in the sauna, just know that by New York state law we’re required to have a small interior window on our saunas (this is for your safety).

    • Clothes to wear in the sauna (many people prefer to sauna in their bathing suit)

    • Change of clothes for after your sauna

    • Water Bottle (saunas are quite hot and it’s important to stay hydrated, which also aids in sweating out toxins. If you forgot your water bottle, don’t sweat it (pun intended!)– we provide fresh, filtered spring water in our community lounge).

    • Optional: Sauna hat

    • Optional: While most people sauna without shoes, if you don’t enjoy going barefoot you’re welcome to wear clean shoes inside the sauna, like flip flops or sandals, that you don’t mind getting sweaty.

  • A sauna hat is a special head covering that is worn while enjoying the sauna. Sauna hats can help even out heat differences from your head and the rest of your body (since hot air rises). They can also help protect your hair, head, and ears from some of the heat if you’re concerned about dyed hair, etc. Sauna hats do not prevent sweating, which is an important part of the sauna experience.

Cold Plunge

  • Our indoor cold plunge is kept at 37°F and our outdoor cold plunge averages around 50-55°F (weather-dependent).

  • For your safety, we recommend a maximum of 3 minutes per plunge, especially for our colder indoor tub. If combining cold plunge with sauna, be sure to warm up before taking your next plunge.

Halotherapy (Salt Therapy)

  • The aerosolized salt particles will land on your skin and promote healing, so for maximum benefit we recommend as little clothing as you’re comfortable with. Our halotherapy room is completely private.

PEMF Mat

  • Our PEMF mat is in a private room, so you’re welcome to wear whatever you like. Comfortable, loose clothing is recommended.

Red Light Therapy

  • Red Light therapy is very warming and you’ll experience maximum benefits with more skin exposure, so we recommend as little clothing as you’re comfortable with.

Memberships

  • Check back soon for more information about membership FAQ.

Referrals

  • Please let us know. Thanks for supporting our community!

Renting Space at Twin Wolves

  • Please let us know! Thanks for supporting our community in this way.

Join as a Practitioner

  • Please let us know! Thanks for supporting Twin Wolves in this way.

Something else on your mind? We’d love to hear from you. Please contact us and we’ll get back to you shortly.