Frequently Asked Questions

While we haven’t yet solved the mysteries of the universe,
we do have answers to some of our most commonly asked questions.

Jump to Topic:

General | Booking, Checkout & Payment | Memberships | Referral Program
Sauna | Cold Plunge | PEMF Mat | Halotherapy | Red Light Therapy
Renting Space at Twin Wolves | Join as a Practitioner

General

  • Yep, plenty of free parking is available around our building.

  • Please arrive 10 minutes before your appointment time so that you have some time to change and get situated. The time you choose at your booking is the appointment start time.

  • Yep! You can rinse off in our beautiful showers and we provide fresh towels for your convenience. Please bring your own soap if needed.

  • Absolutely! We have two goats who live in our backyard green space, Chestnut (mom) and Hazelnut (her daughter). Our goats love visitors, but we kindly ask that you please DO NOT feed them without permission from Cait (some things can be poisonous to goats). Please also DO NOT TOUCH THE ELECTRIC FENCE, which protects our goats from predators. If you’re careful of the fence, you can pat them on their forehead, which they love. If you visit at a time when you don’t see the goats, they’re likely back home at Cait’s cabin.

  • When you visit Twin Wolves you’ll likely be greeted by our very friendly dog named Pinto Bean. She loves visitors and being patted.

Booking, Checkout & Payment

  • To Book Online:

    Simply click on one of the booking options located on each of our Offerings pages (Sauna, Cold Plunge, etc). To book an appointment online you’ll need to create an account, after which you’ll be prompted to sign a quick waiver form. In addition to the convenience of 24/7 scheduling, booking an appointment through our website also saves your information to make scheduling future appointments a breeze. Booking is done 8 hours in advance, automatically calculated by the software.

    Note: Confidentiality is very important to us. Information you share through your account will never be shared or sold with third parties, nor will you receive unnecessary emails (we hate spam too!).

    Feeling More Old School?

    We also accept drop-ins 12pm - 3pm. We cannot guarantee you an appointment if you do not pre-schedule online.

  • Appointments with our lovely team of practitioners are booked by contacting them directly. Each practitioner’s contact information can be found on our Practitioners web page.

    Practitioners rent space from Twin Wolves and operate as a separate, but collaborative, business within our space.

  • Feel free to drop by 12pm - 3pm, we love visitors! If a time slot is available when you arrive, you’re welcome to use any of our core services without an appointment (sauna, cold plunge, PEMF mat, halotherapy, or red light therapy). Please be aware that we cannot guarantee immediate availability of services for walk-ins, but you’re welcome to use our lovely lounge area or hang out in our backyard herb garden (with our adorable goats!) while you wait.

    NOTE: As of now, you must schedule an appointment with one of our practitioners directly if you’re interested in their services. Practitioners rent space from Twin Wolves and operate as a separate, but collaborative, business within our space.

  • If you need to cancel or reschedule an appointment, please be respectful and provide us with at least 12 hours notice. Cancellations made within 12 hours of your appointment time will not be refunded. Reschedules made within 12 hours of your appointment time will be permitted on a case-by-case basis and subject to a $15 rescheduling fee. For memberships and unlimited passes, you will receive a $15 fee for cancellations and rescheduling.

  • All 10-packs expire six months from the date of purchase. If an asteroid landed on your house and you couldn’t make it in in time, let us know and we’ll work it out.

  • Yes! We’ve had Galentine’s Day groups, birthday parties, bachelorette groups, and Treat Yo’ Self celebrations. Contact Us to discuss your Group Event.

Sauna

  • You’re welcome to wear as little clothing as you like in the sauna, just know that by New York state law we’re required to have a small interior window on our saunas (this is for your safety).

    • Clothes to wear in the sauna (many people prefer to sauna in their bathing suit)

    • Change of clothes for after your sauna

    • Water Bottle

      • Our Saunas can get over 200°F and it’s important to stay hydrated, which also aids in sweating out toxins.

      • If you forgot your water bottle, don’t sweat it (pun intended!). We provide fresh, filtered spring water in our community lounge.

    • Sauna hat (Optional)

    • Flip Flops or Sandals (Optional)

      • If you don’t enjoy going barefoot you’re welcome to wear clean shoes inside the sauna, like flip flops or sandals.

  • A sauna hat is a special head covering that is worn while enjoying the sauna. Sauna hats can help even out heat differences from your head and the rest of your body (since hot air rises). They can also help protect your hair, head, and ears from some of the heat if you’re concerned about dyed hair, etc. Sauna hats do not prevent sweating, which is an important part of the sauna experience.

Cold Plunge

  • Our indoor cold plunge is kept at 37°F and our outdoor cold plunge averages around 50-55°F (weather-dependent).

  • For your safety, we recommend a maximum of 3 minutes per plunge, especially for our colder indoor tub. If combining cold plunge with sauna, be sure to warm up before taking your next plunge.

  • Yep. One cold plunge appointment is for one person to use either or both of the cold plunges.

Halotherapy (Salt Therapy)

  • The aerosolized salt particles will land on your skin and promote healing, so for maximum benefit we recommend as little clothing as you’re comfortable with. Our halotherapy room is completely private.

PEMF Mat

  • Our PEMF mat is in a private room, so you’re welcome to wear whatever you like. Comfortable, loose clothing is recommended.

Red Light Therapy

  • Red Light therapy is very warming and you’ll experience maximum benefits with more skin exposure, so we recommend as little clothing as you’re comfortable with.

Memberships

  • Membership includes access to 60-minute sessions. To ensure maximum availability for all guests, 60-minute blocks are reserved strictly for full-hour use. If you anticipate needing less than the full hour, please select the 30-minute session option. This allows us to keep the schedule accurate and accommodate as many members as possible.

Renting Space at Twin Wolves

  • We have the Woodland Room which is a ~16’ x 13’ room that can be used for group events like sound baths, guided meditation, sound baths and more. You can also rent our practitioner rooms. Contact us to coordinate rentals.

Join as a Practitioner

  • If you’re interested in practicing your healing arts out of our space, Contact Us to chat.

  • Not at this time! We do hourly and daily rentals.

  • Yes, you’ll need to provide insurance for the therapies that you administer.

  • Yes, we have body work tables you can use. You provide your own blankets and sheets.

Found what you needed? Click here to teleport back to our homepage.

Something else on your mind? We’d love to hear from you. Please contact us and we’ll get back to you shortly.